Sportsman's Warehouse

Called the Columbia South Carolina store and the Anderson South Carolina store trying to check stock. I was on hold for over 10 minutes at both places and ended up being disconnected never got to talk to anyone. I guess they're so busy they don't need my business. And this is a problem with all the big box Stores. The mom and pop shops want your business and will give you customer service.

I visited the Anderson, SC store on October 29th as a first-time shopper. I was looking for Nomad cold weather clothing in my size and had found online that this store had what I needed in stock. After work, I drove the 60 miles to the store to buy the jacket and pants. Upon arrival, I could not find either on the shelves/display. I asked for help and was told it may be in the stockroom awaiting unpacking. I went outside for better phone service and checked online again to verify that the items were in stock. The website confirmed that they were in stock and that I could pickup the next day if I made the online purchase. Not wanting to make the 120 mile round trip again the next day, I re-entered the store and asked a couple of associates at the checkout if they could help me with getting the items that day. Neither seemed particularly concerned, with one saying that “they had already had over 600 transactions today” and acting as if my requests were a bother that close to closing time. I was very aggravated and proceeded back to clothing to ask again for help. Pam listened to my issue and went to the stockroom to see what she could find; I told her about the incident at the checkout counter. She returned to say that someone in the stockroom would try to find the items within the most recent shipments, but it might take 30 minutes. I continued shopping while I waited and was approached by a nice young man, Mason, who asked if I was the person looking for the Nomad gear. I explained the situation completely, along with the incident upfront. He said he was off the clock, but would go to the stockroom and assist in the search. About 20 minutes later he returned with the pants and said they were still searching for the jacket. A short while later he returned with the jacket, along with one of the managers, Richard. I thanked them for all their help and credit Mason for salvaging my first in-store shopping experience at SW. Mason went above and beyond, and for that very reason I will now consider SW for my future sporting goods purchases. If he had not sought me out in the store to assist me in this situation, I probably would not have ever again crossed the threshold of a SW. Thanks also to Pam and Richard. Customer service is paramount to the success of a retail operation and Mason proved that he is dedicated to this principle and actually cares. Thanks again.

Would highly recommend! I’ve bought my first two guns here, and the guys here have been extremely helpful! As a new gun owner I was nervous and pretty dumb, but they took the time to answer all of my questions and never pushed a sale. They even fixed my fiancé’s gun! I put the 3 year service plan on both my beretta and my BRO Fallout15 AR because it’s a pretty solid deal for the price. Can’t thank them enough and will continue coming here for my guns, ammo, and parts.